Coronavirus and Pet Care
In response to the Coronavirus (COVID-19) outbreak, Cornerstone Animal Hospital implemented safety measures to protect our clients and staff, while ensuring pets continue to receive the essential care they need.
Request an AppointmentGuidelines for Visiting Our Clinic
Upon arrival, clients are asked to remain in their vehicle and call us at (817) 514-8387. A member of our staff, equipped with appropriate personal protective equipment (PPE), will meet you at your vehicle to bring your pet into the hospital for examination or treatment.
We communicate with you by phone to discuss your pet’s history, physical exam findings, and our recommended treatment plan, whether that involves preventive care, vaccinations, or another service. Payment can be made over the phone, and any medications, prescriptions, or food will be delivered to your vehicle for your convenience.
Why We Follow These Precautions
These steps are in place to promote social distancing and minimize contact, ensuring everyone’s safety. Please understand that our use of PPE is a precaution, not an indication of illness.
Some services may be limited during periods of heightened precaution, and grooming appointments may be rescheduled as needed. We appreciate your understanding and patience as we navigate these adjustments.
For the most current information on our clinic protocols, please contact us today at (817) 514-8387.
Do I need to stay in my car when I arrive for my appointment?
Depending on current protocols, you may be asked to remain in your vehicle and call our office so a staff member can meet you outside.
Will I be able to speak with the veterinarian about my pet’s exam?
Yes, our team will call you to discuss your pet’s history, exam findings, and treatment plan even if you’re not inside the building.
Can I pay for services without coming inside?
Yes, payment can be made over the phone, and any medications or food will be brought out to your vehicle.
Are grooming appointments affected by these protocols?
Grooming appointments may be rescheduled during periods of heightened precaution. Our team will let you know if this affects your appointment.
Is PPE used by staff a sign that a pet is sick?
No, PPE is used as a general precaution for staff and client safety and is not an indication that any pet or person is ill.
Who can I contact with questions about current clinic protocols?
Call our office at (817) 514-8387 for the most up-to-date information on our current visit procedures.
Will these protocols affect emergency care?
No, we continue to provide emergency care during business hours regardless of any additional safety protocols in place.