Appointment Policy
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment, however, walk-ins are welcome. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

Online appointment requests for checkups, boarding, and grooming can be made from the website. We receive those requests as emails and will call or email you back as soon as possible. However if you do not get a prompt response within a few hours, please do not hesitate to call us at 817-514-(VETS) 8387 to confirm the appointment.

For your convenience, drop-off’ appointments are available; a “drop off” means that you could bring your pet at a time that works for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off your pet sometime in the morning so that our doctors can examine the patient in between appointments or at the time solely reserved for admitted patients. Once the doctor is done, he will give you a call to go over the diagnosis and to give you discharge instructions.

Patient Arrival Policy
For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that all pets be placed on a leash or in pet carriers before entering the waiting room.

Payment Policy
We require full payment at the time that services are rendered. For your convenience, we accept debit cards and most major credit cards such as: Visa, MasterCard, Discover, Care Credit, American Express, and cash.