Appointment Policy
To ensure adequate time for all patients and scheduled procedures, we primarily operate by appointment. Walk-ins are welcome, but we kindly ask that you call ahead at 817-514-8387 before arriving. This helps us minimize delays and provide the best experience for all our clients. Emergency cases are given top priority, which may occasionally result in delays for scheduled appointments. Please know that we make every effort to stay on schedule and see each client promptly.
You can request appointments for checkups, boarding, and grooming directly through our website. These requests are received as emails, and we’ll respond via phone or email as soon as possible. If you don’t receive a reply within a few hours, please don’t hesitate to call us at 817-514-(VETS) 8387 to confirm your appointment.
For added flexibility, we offer convenient “drop-off” appointments. This means you can bring your pet in at a time that fits your schedule and leave them with us for a few hours. We typically ask that drop-offs occur in the morning, allowing our doctors to examine your pet between other appointments or during designated exam times. Once the examination is complete, the doctor will call you to discuss the findings and provide discharge instructions.
Patient Arrival Policy
To protect the health and safety of all animals in our care, we require that all pets be up to date on their vaccinations. While we do our best to make visits as comfortable as possible, pets can be anxious in new environments. To ensure their safety and the safety of others, we ask that all pets be securely restrained—either on a leash or in a pet carrier—when entering the clinic.
Payment Policy
Payment is due in full at the time services are rendered. For your convenience, we accept debit cards and most major credit cards, including Visa, MasterCard, Discover, American Express, and CareCredit, as well as cash. Please note that we do not accept checks.
